Privacy Policy

1. Introduction

Mahal Academy (“we”, “our”, “us”, or “Platform”) is committed to protecting the privacy and personal information of all users, students, visitors, and customers who access our educational services, digital learning infrastructure, and online systems.

This Privacy Policy has been drafted in accordance with:

• The Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) principles for international visitors where applicable
• Applicable global privacy and consumer protection standards

2. Information We Collect

We may collect the following categories of information when users access the Platform, register accounts, purchase courses, communicate with support, or use our digital services:

3. Payment & Financial Security

Mahal Academy does not directly store complete debit card, credit card, banking credentials, or sensitive payment data on its own servers.

All payments are processed through secure third-party payment gateway providers that comply with PCI-DSS security standards. Transactions are encrypted using industry-standard SSL/TLS protocols.

We only retain limited transaction metadata required for accounting, fraud prevention, order verification, and legal compliance purposes.

4. How We Use Your Information

Information collected by Mahal Academy may be used for:

• Creating and managing user accounts
• Processing payments and digital enrollments
• Delivering purchased educational content
• Providing customer support and communication
• Enhancing platform functionality and user experience
• Preventing fraud, abuse, unauthorized access, or illegal activity
• Maintaining legal, accounting, and taxation compliance

5. Cookies & Tracking Technologies

The Platform may use cookies, session tokens, browser storage technologies, and analytics systems to improve performance, maintain secure sessions, and understand visitor behavior.

Users may disable cookies through browser settings; however, some platform features may not function properly if cookies are disabled.

6. Data Security Measures

We implement commercially reasonable and industry-standard security measures to protect user data against:

• Unauthorized access
• Data theft
• Alteration or misuse
• Unauthorized disclosure
• Loss or destruction of information

Security measures include encrypted sessions, restricted access controls, password hashing, secure hosting environments, and periodic system monitoring.

7. Third-Party Services

Mahal Academy may use trusted third-party services for payment processing, analytics, hosting, communication systems, and digital infrastructure.

Such providers may process limited user data strictly for operational purposes and are expected to maintain appropriate confidentiality and security standards.

8. User Rights

Subject to applicable laws, users may request:

• Access to stored personal data
• Correction of inaccurate information
• Deletion of account data where legally permissible
• Withdrawal of marketing communications
• Clarification regarding data handling practices

9. Children's Privacy

Mahal Academy is not intentionally directed toward children under the age of 18. We do not knowingly collect personal information from minors without lawful parental consent.

10. Changes to This Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will become effective immediately upon publication on the Platform.

11. Contact & Data Controller Information