Refund & Cancellation Policy

Mahal Academy exclusively provides digital educational products, online training programs, downloadable resources, mentorship systems, and internet-based learning services.

All products sold through MahalAcademy.Online are digitally delivered and become instantly accessible after successful payment verification.

Due to the intangible and irrevocable nature of digital goods, such purchases are generally considered non-returnable once access has been granted.

Refunds may only be considered under limited circumstances, including verified technical failures directly attributable to Mahal Academy.

Refund requests may be reviewed if:

• The customer was charged multiple times for the same order due to payment gateway error.
• Payment was successfully processed but the purchased digital product was not delivered or accessible.
• A technical malfunction on our platform prevented access to purchased educational content and the issue could not be resolved within a reasonable timeframe.

Refund approvals are issued solely at the discretion of Mahal Academy after proper verification and audit.

Refunds will not be issued under the following conditions:

• Change of mind after purchase.
• Failure to use or complete the purchased course.
• Lack of technical knowledge required to implement course teachings.
• Dissatisfaction based on personal expectations not explicitly promised by Mahal Academy.
• Requests made after digital access has been consumed, downloaded, viewed, or substantially utilized.
• Delays caused by customer internet connectivity, device compatibility, or third-party software issues.

Since digital educational products can be copied, downloaded, or consumed immediately after purchase, refunds are restricted to prevent misuse, unauthorized retention, or fraudulent claims.

Orders cannot be cancelled once payment has been successfully processed and access credentials or digital delivery has been initiated.

Customers are advised to carefully review all product descriptions, course outlines, pricing details, and policy disclosures before completing payment.

If a refund request is approved after verification, the amount will be processed through the original payment method used during purchase.

Depending on the payment provider, banking institution, and geographical region, refunds may take approximately:

• 5–10 business days for Indian payment methods.
• 7–15 business days for international cards or banks.

Mahal Academy is not responsible for delays caused by banks, payment processors, card issuers, or third-party financial institutions.

This policy is drafted in accordance with applicable Indian consumer protection principles, electronic commerce regulations, digital goods practices, and international standards applicable to online educational platforms.

Nothing in this policy limits statutory consumer rights that may apply under applicable law.

Mahal Academy reserves the right to refuse fraudulent, abusive, or bad-faith refund requests, including attempts to obtain unauthorized access to proprietary educational content.